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Placement Service - Job Descriptions

Body Shop Manager is responsible for developing business through insurance adjusters, customers, and other sources. S/he directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels and maintaining quality standards for customer satisfaction.

Office Manager coordinates activities of clerical personnel in the organization. Analyzes and organizes office operations and procedures. Prepares daily bank deposit and daily cash report. Sets up fixed asset and prepaid asset accounts. Prepares payroll on a timely basis, post payroll, and maintain payroll records. Prepares tax reports, tax deposits and tax returns in a timely, accurate manner. Assists in annual review/audit. Prepares employee health/life benefits. Keeps an updated file of all job descriptions.

The Parts Counterperson sells parts to all available customers, over the counter, through the shop, or on the phone. Assists walk in customers in selecting required parts, suggest companion requirements and ensure that the customer is exposed to the full product line. Pulls purchased parts from stock. If the part is not in stock, determines availability and submits an emergency order if requested by the customer. Answers phone calls, providing price quotes and other information. Assists service technicians in selecting parts needed for repairs in process.

The Parts Driver picks up and delivers parts and equipment for the dealership. Delivers parts and equipment to customers, satellite stores, and vendors. Be responsible for the basic upkeep of the truck.

The Used-Vehicle Dollup renovates used vehicles for resale in accordance with the dealership's quality standards Inspect vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation. Polishes scratches and retouch with enamel. Sews rips and tears in upholstery. Cleans and vacuums vehicle interiors. Washes and polishes vehicle exteriors. Performs minor mechanical repairs and adjustments. Inspects vehicles for compliance with state safety regulations.

Automobile Salesperson sells new or used automobiles, trucks, and vans on premises of vehicle sales establishment. The salesperson is directly responsible for selling vehicles at customer satisfaction standards. Greets customer on sales floor and determines make, type, and quality of vehicle desired. Explains features and demonstrates operation of vehicle in showroom or on road. Suggests optional equipment for customer to purchase. Computes and quotes sales price, including tax, trade-in allowance, license fee, and discount, and requirements for financing payment of vehicle on credit. Arranges for delivery and registration of vehicle. Keeps abreast of new products, features, accessories, etc. and their benefits to customers. Introduces customers to the service department personnel to emphasize to customers the quality and efficiency of the dealership's service operations.

The Cashier receives cash from customers or employees in payment for goods or services and records the amount received in an accurate manner. S/he is sometimes the customer's last contact with the dealership and therefore must represent the dealership in a friendly, professional manner. Receives cash, checks and credit card payments from customers and records the amount received. Refers customers who have additional questions to the service advisor or other appropriate individual.

The Automobile Detailer cleans and refurbishes new and used automobiles. Verifies receipt of new vehicles delivered to the dealership and parks vehicles in the new-vehicle lot in an orderly manner. Moves and cleans vehicles, keeps the used vehicles in sound working condition, and helps the Service and Parts Director as requested. Inspects and services new vehicles when they are delivered to the dealer and makes minor repairs or adjustments to place the vehicles in salable condition, using hand tools, portable power tools, and specification sheets. Lubricates moving parts of automobiles. S/he will also deliver the vehicles to customers.

The Controller directs financial activities of an organization. S/he provides sales and expense analyses for all departments. S/he must fairly represent the financial condition of the dealership, develop controls necessary for the proper conduct of the business, maintain accurate records, and establish and maintain the data processing capabilities to accomplish the dealership's objectives. Prepares reports which summarize and forecast company business activity and financial position in areas of income, expenses, and earnings based on past, present, and expected operations. Directs preparation of budgets.

The work of Automotive Service Technicians has evolved from simply mechanical to high technology. Today integrated electronic systems and complex computers run vehicles and measure their performance while on the road. Automotive service technicians have developed into diagnostic, high-tech problem solvers. Technicians must have an increasingly broad base of knowledge about how vehicles' complex components work and interact, as well as the ability to work with electronic diagnostic equipment and computer-based technical reference materials. Automotive service technicians and mechanics use these high-tech skills to inspect, maintain, and repair automobiles and light trucks with gasoline engines. The increasing sophistication of automotive technology now relies on workers who can use computerized shop equipment and work with electronic components, while maintaining their skills with traditional hand tools. When mechanical or electrical troubles occur, technicians first get a description of the symptoms to locate the problem. Technicians use a diagnostic approach. First, they test to see if components and systems are proper and secure, and then isolate those components or systems that could not logically be the cause of the problem. Technicians may have to test drive the vehicle or use a variety of testing equipment, such as on-board and hand-held diagnostic computers or compression gauges, to identify the source of the problem. During routine service inspections, technicians test and lubricate engines and other major components. In some cases, the technician may repair or replace worn parts before they cause breakdowns that could damage critical components of the vehicle. Technicians usually follow a checklist to ensure that they examine every critical part.

Automotive service technicians in large shops have increasingly become specialized. For example, transmission technicians and re-builders work on gear trains, couplings, hydraulic pumps, and other parts of transmissions. Extensive knowledge of computer controls, diagnosis of electrical and hydraulic problems, and other specialized skills are needed to work on these complex components, which employ some of the most sophisticated technology used in vehicles.

Automotive Body Repairers straighten bent bodies, remove dents, and replace crumpled parts that cannot be fixed. Automotive body repairers use special equipment to restore damaged metal frames and body sections. Repairers chain or clamp frames and sections to alignment machines that use hydraulic pressure to align damaged components. "Unibody" vehicles, designs built without frames, must be restored to precise factory specifications for the vehicle to operate correctly. Body repair work has variety and challenges-each damaged vehicle presents a different problem. Using their broad knowledge of automotive construction and repair techniques, repairers must develop appropriate methods for each job. They usually work alone, with only general directions from supervisors. In some shops, helpers or apprentices assist experienced repairers.

The Finance & Insurance Manager is responsible for producing additional revenue for the dealership by selling finance and insurance programs to new- and used-car and -truck customers. Selling financing, leasing, credit life, accident and health insurance, and warranties to customers. Establish and maintain good working relationships with several finance sources, factory and otherwise. Submit paperwork to and obtain approval from finance sources on all finance deals. Enter deal, customer, and insurance information into computer for processing. Check all paperwork for correct title, lien information, taxes, etc. Coordinate the delivery date and time for the customer to pick up the vehicle with the Sales Department.

The General Sales Manager is responsible for maintaining a well-balanced new and used vehicle inventory. S/he will be responsible for appraising, reconditioning, displaying, and merchandising vehicles. S/he will set the objectives for the department and accomplish them through planning, organizing, controlling, and measuring the performance of the Automobile Sales Representatives. Conduct daily and weekly sales training meetings. Establish a program which ensures that the Automobile Sales Representatives are kept informed of all new inventory. Establish and enforce product-knowledge standards. Monitor customer and market analyses to determine what customers want to buy. Maintain a used-vehicle inventory that features a variety of colors, models, and equipment. Attend the auction. Establish standards for appraising. Appraise all incoming used vehicles. Plan the display of new and used vehicles. Maintain standards for the delivery of vehicles to customers. Assist in the development of advertising campaigns and other promotions.

Sales Secretary/Switchboard Operator gives information to callers, and relieves officials of clerical work and minor administrative and business detail. S/he properly represents the dealership to its customers and vendors by providing high-quality telephone and secretarial services. S/he intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. S/he is the dealership's front-line contact with the public and must represent the dealership in a professional, friendly manner at all times. Composes and types routine correspondence for dealer and department managers. Send follow-up letters to customers who have purchased vehicles. Provide basic information to callers who have general inquiries.

The Parts Manager is responsible for running an efficient parts department. S/he will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. The Parts Manager must be an investment advisor, forecast goals and objectives for the department and to strive to meet them. Work with the Service Manager, Body Shop Manager, and Shop Foreman to ensure a timely turnaround of parts needed for internal jobs. Prepare and administer an annual operating budget for the parts department. Hire, train, motivate, counsel, and monitor the performance of all parts department staff.

The Warranty Claims Processor prepares, records, and reconciles warranty claims and submits them to the factories. S/he verifies criteria required by factory or distributor. Follows up with the factory and distributors regarding unpaid claims.

The Service Advisor is responsible for scheduling service work in the service department and for selling additional service to customers. Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon. Schedule appointments using dealership computer. Communicate with service customers to determine the nature of mechanical problems. Obtain customer and vehicle data. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customer, including the additional cost and time considerations. Follow up progress of each repair order during the day. Contact customers by telephone regarding any changes in the estimate or time promised. Handle telephone inquiries regarding work in process and appointments. Deliver vehicle to customer and answer any questions.

The Service and Parts Director is responsible for running an efficient Service and Parts Department. S/he will operate the departments at maximum production, controlling costs, building loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives, and maintaining service and parts records. Plans, organizes, leads and controls the flow of service work through the Service Department in a professional, timely manner while ensuring quality repairs to the customer. Forecast goals and objectives for the departments and strive to meet them.

The Shop Foreman plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs. Maintain contact with service customers on a timely basis and in a professional manner. Prepare a list of equipment, supplies and repairs required, and review with the Service Manager as needed. Ensure that technicians follow warranty material disposition procedures. Coordinate parts requirements with the parts department. Spot-check repairs to assure quality and timely completion. Supervise work of any apprentice technicians as assigned.

The Title Resource Administrator for vehicle sales processes car deals. S/he verifies costs, including costs of reconditioning and equipment add-ons, for the accounting department and prepares legal transfer documents for the DMV. Prepares tax and title documents. Submits extended service policy contracts. Accurately prepares all financial agreements, title/registration applications, rebate checks, extended warranty applications. Keep informed and updated on N.Y. State Motor Vehicle requirements and tax laws as they pertain to each sale.

The Body Shop Painter sprays surfaces of vehicles with protective or decorative material such as paint, enamel, glaze, gel-coat, or lacquer. Cleans grease and dirt from vehicles. Applies masking tape over parts and areas that are not to be coated. Fills cavities and dents with putty to attain smooth surface. Selects and mixes coating liquid to produce desired color. Pours coating liquid into spray container and connects gun to airhose. Coats areas inaccessible to hand sprayer with brush. Cleans spraying equipment and brushes with solvent. Heats and sprays wax onto products after they are tested. Removes rust from metal with acid, wire brush, or steel wool.

Accounts Receivable/Accounts Payable person has a general knowledge of accounting and is responsible for paying debts of the company and billing statements to those who owe the company money. This person is responsible for the record keeping associated with paying and receiving, recording and reconciling accounts for the different dealership departments.

The Bookkeeper possesses general knowledge of accounting and is responsible for the accounting of vehicle inventory accounts, which include but not limited to the costing of car deals, paying off vehicles, drafting contracts, and maintaining the floor plan account.

Human Resource person compiles and maintains personnel records by processing employment applications, computes wages for payroll processing, prepares and reports accidents/injuries, notifies employees of job descriptions, handbooks, benefits etc.

Marketing Manager studies the dealership's customer base and the automotive retail market in the area to develop effective programs for soliciting business. This person establishes goals to ensure market share and profitability of products and/or services. Plans and directs the dealership's advertising and promotional activities. Develops and executes monthly and annual marketing budgets. Acts as a liaison with news media.

Sales Training Manager establishes, implements, and directs sales training programs to ensure to ensure the maximum effectiveness of the dealership's sales effort. Develops and directs sales training plans, programs, and procedures. Contacts and schedules internal and outside lecturers, motivational speakers, sales, technical, or product specialists.

Internet Salesperson communicates effectively with Internet customers and prospects according to their preferred method of communication. Has thorough knowledge of all dealership products and services. Assists customer on selecting a vehicle. Directly sell/leases and delivers the vehicle to the customer.

Information Systems Manager directs and coordinates activities related to management, acquisition, installation, and maintenance of internal communications and information systems. Oversees the operation of the dealership-wide computer system and related peripherals. Oversees the administration and update of the dealership web site. Instructs staff in use of dealership and manufacturer computer system.