If you have an issue with a new car franchise dealer, contact the dealership directly. Speak with the manager of the department for resolution.

How do I file a complaint about a repair shop, inspection station or dealer?
Use form VS-35 (Vehicle Safety Complaint Report) to file a complaint. To ask how to file your complaint, call the DMV Division of Vehicle Safety Services at (518) 474-8943 between 8:30 a.m. and 4:15 p.m. weekdays.

For recalls go to the manufacturer's web site or phone Auto & Safety Recall 800-424-9393

For the value on a used car:  NADA Used Car Guide


Inquiries about New York State Lemon Law contact Consumer Protection Board 800-697-1220 or www.consumer.state.ny.us.

To verify a licensed used car dealer contact the Better Business Bureau, 800-828-5000

All other inquiries contact us by Phone 585-272-7232 or Fax 585-272-7375.